Last updated: 14/12/2025

Who we are

HomeViewings provides a property viewing management platform for estate agents and their clients.

If you have questions about this policy, contact us at:
Email: info@homeviewings.co.uk

What data we collect

We only collect the minimum information required to operate our service:

• Email address
• Phone number
• Name where supplied
• Property address related to a viewing or listing

We do not collect payment card details, identification documents, health data, or any other sensitive personal information.

Why we collect this data

Personal data is used strictly to:

• Arrange and manage property viewings
• Send viewing confirmations, reminders, and updates
• Communicate essential service related information

We do not use personal data for unsolicited marketing.

Lawful basis for processing

Our lawful basis under UK GDPR is:

• Contract – to provide the viewing services requested
• Legitimate interest – to communicate clearly about scheduled viewings

Consent is not required for these operational communications.

How we store and protect data

• Data is stored securely on protected servers
• Access is restricted to authorised users only
• We do not sell, rent, or share personal data with third parties

How long we keep data

• Data is kept while a client or property is active
• Data may be archived after activity ends
• Archived data is retained only where there is a legitimate business or legal reason
• Data is deleted when no longer required

Your rights

Under UK GDPR, individuals have the right to:

• Request access to their personal data
• Request correction or deletion
• Object to processing in certain circumstances

Requests can be made by contacting us using the details above.

Changes to this policy

This policy may be updated occasionally to reflect legal or operational changes.

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Data Retention Policy

Purpose

This policy explains how long personal data is kept and how it is managed.

Data covered

• Email addresses
• Phone numbers
• Property addresses associated with viewings or listings
• Associated viewing records

Retention periods

• Active data is retained while services are in use
• Inactive data may be archived for operational or legal reasons
• Data is periodically reviewed and deleted when no longer needed

Archiving

Archived data:

• Is not visible in active dashboards
• Is not used for routine communication
• Remains securely stored

Deletion

Data is securely deleted when:

• There is no ongoing service requirement
• There is no legal or contractual reason to retain it

Responsibility

Responsibility for data retention and deletion lies with HomeViewings.